Frequently asked questions
Answers to the questions we get most. Pick a topic.
Is there anything I need before I buy?
We have guides for nearly everything and the team answers quickly, so you do not need to be an expert. A few basics are required:
- You can read and write basic English.
- You are comfortable using Windows.
- You treat staff and other customers with respect.
If that sounds like you, you are welcome here.
Where do I start?
Read the getting started guide first. It walks you through signing up, buying a product and loading it for the first time.
How do I get access?
Choose a product, check its requirements and availability, and complete your purchase. Your purchase and access instructions will appear in your customer area.
Are all products available immediately?
Access depends on the product and its slot availability. Some collections are private or in closed beta. Check the product page before purchasing.
Where can I get help with my purchase?
Visit the support page or the community forums. For order-specific questions, include your order number. Never share passwords or payment details in a public topic.
Which payment methods do you offer?
Cards, Apple Pay and crypto. The product page shows the methods that work for the option you picked before you check out.
Why does my card payment keep getting rejected?
Most rejected payments come from the bank, not from us. Three things usually fix it:
- Confirm the payment in your banking app when it asks.
- Make sure online and international payments are switched on for the card.
- Try another method, for example crypto.
If it still fails, message us with your order number.
What happens during maintenance?
Axion Zero’s current policy provides time compensation for product downtime. Contact support with your purchase details for help with your subscription.
What happens if a product gets detected?
Sales pause straight away and the status page shows it. Time is added back to active purchases once the new build is live.
Do I need to reinstall after a PUBG update?
No. The loader updates itself. Wait until the status page shows the product as undetected again, then start the loader as usual.
Is the PUBG software safe to use?
Every build is tested in house before it goes live, and sales pause the moment anything changes. Check the status page before each session and follow the safe settings guide.
How is access delivered?
Right after payment your license key appears on the order page and in your purchases. The setup guides for your edition are linked from the same page.
How do I install it?
Download the loader from your order page, sign in with your account and enter the key. The full walkthrough is in the install guide.
- Windows 10 or 11
- AMD or Intel processor
- Run the loader before you start the game
Is the software external?
Yes. It runs outside the game and stays hidden from supported streaming and recording software.
Can I switch editions later?
Yes. Each edition is its own plan, so you can pick another one when your current access runs out or buy it alongside.
How do I get the customer role on Discord?
Join the server and open a ticket with your order number. A staff member links your account and gives you the role for the products you own.
Did not find your answer?
Send us a message and a real person gets back to you.